Changing patientele – the other side of the coin

Clientele for many other industries (say for example manufacturing industries) is very different from the patients or people that healthcare systems deal with. The discussion that “healthcare” is a market failure is not new, but in this discussion of depersonalisation, the most important factor to be focused upon is – the difference in the knowledge levels of the provider and the patient. Since clientele is more to do with business, I use the word patientele in order to clearly demarcate healthcare from business. However, more recently health care is not as passive as it used to be and patients increasingly want to be a part of the decisions that are made for their health.